Field sales glossary

Every canvassing term your team needs to know

Door-to-door sales has its own language. Whether you are building your first canvassing program or sharpening an existing one, this glossary breaks down the key terms, metrics, and concepts that high-performing field teams use every day.

Talk / Conversation rate

The percentage of answered doors that turn into a real conversation. It measures a rep's ability to break the ice in the first 10 seconds and is one of the earliest indicators of whether their opening line is working.
Learn More

Contact-to-appointment rate

The percentage of homeowner conversations that result in a scheduled appointment. It is one of the most important performance metrics for canvassing teams because it measures the quality of pitching, qualification, and trust-building at the door.
Learn More

Follow-Up System

The structured process a sales team uses to re-engage prospects after the first door visit. Because most deals close after multiple touchpoints, a reliable follow-up system is often the difference between a pipeline and a leaky bucket.
Learn More

Canvassing app

A mobile tool built for field sales reps to log doors, map territories, track outcomes, and schedule follow-ups in real time. The right canvassing app replaces clipboards, spreadsheets, and guesswork with a live picture of the entire operation.
Learn More

Lead logging

The act of capturing prospect information immediately at the door, including interest level, objections, and follow-up timing. Real-time logging is what separates teams that close deals from teams that forget conversations.
Learn More

Territory Management

The system a canvassing team uses to divide, assign, and track geographic areas so reps cover more ground without overlapping. Poor territory management is one of the most common reasons canvassing teams underperform.
Learn More

Door-to-door canvassing

The practice of visiting homes in person to introduce a product or service, qualify prospects, and book appointments. It remains one of the highest-converting lead generation methods for home improvement contractors.
Learn More

Download & Sign-up
for Lead Scout